Dartford Clean — Terms & Conditions

Dartford Clean, also referred to onwards as the “Company”, “we” or “us”, reserves the right to make amendments to these terms and conditions for our cleaning service in Dartford or the surrounding areas without giving prior notice. By requesting a service from Dartford Clean, the client accepts these terms and conditions below and agrees to abide by them. Please read these terms and conditions carefully.

Health & Illness Disclosure

No customer shall book a service with Dartford Clean without disclosing any circumstances that may pose a health or infection risk to our cleaners. As a customer of Dartford Clean, it is your responsibility to make us aware if you or anyone in the household is experiencing symptoms of a contagious illness. If you have recently been unwell, cared for someone who is unwell, or are otherwise aware of a health risk, such information must be disclosed to Dartford Clean in accordance with the health and safety laws of England and Wales. Dartford Clean reserves the right to discontinue any service on the grounds of health and safety.

Refunds

Our services are personalised to each customer; therefore, Dartford Clean does not offer refunds. However, please contact us within 24 hours after the booking start time if you have any complaints about your cleaning service. We do not offer refunds, but we will offer you a free re-clean if we are notified within 24 hours of the initial cleaning. Customers must list, with pictures, the areas of the home that were missed during the initial cleaning. Any areas not listed within 24 hours of the initial cleaning will not be honoured in the re-clean. Customers may not add a new service to the re-clean without reaching our minimum new service requirement. Our free re-cleans will take place within 24 to 48 hours. The customer must be available to grant access to the cleaners for the re-clean.

Receipts After Cleaning

All receipts are automatically sent once payment is successful. If you do not receive a receipt automatically, please request one from Dartford Clean so that it can be manually generated. Please note that receipts will only be sent to the email address used during booking. If the email is not entered correctly, the receipt will not be received.

Gift Cards

Gift cards can be redeemed for a cleaning service but are not refundable or redeemable for cash. To use a gift card, please go to our booking page and enter your unique gift card code. Any balance remaining on a gift card can be used on a future service.

No Term or Contract

There is no fixed term to this agreement between the client and Dartford Clean. You may cancel your recurring or one-off cleaning service up to 24 hours prior to the scheduled booking. Dartford Clean also reserves the right to cancel a service at any time. However, a cancellation fee of £50 applies to bookings cancelled less than 24 hours prior to the booking date. Any rescheduled appointment may only be cancelled for the £50 cancellation fee or rescheduled again to a suitable date.

End of Tenancy Cleaning

Customers who use our End of Tenancy cleaning plan agree that their homes are empty and free of clutter. Dartford Clean does not remove pet odours from homes. If your home is empty and requires the removal of pet odours, please call a specialist. Dartford Clean reserves the right to revert customers to a residential or first time cleaning price plan if the home is still occupied or if there are items still in the home upon our arrival. These include, but are not limited to, items inside the fridge, inside cabinets, etc. Dartford Clean’s move-out cleaning is priced for homes that are empty. Since emptying cabinets and fridges takes time, extra charges will apply when these tasks are added. To use our inside-cabinet or inside-appliance cleaning plan, customers may leave only minimal items inside; all items must be removed.

Hourly Service

All hourly services are billed only by the hour at the current rate set by Dartford Clean at the time of booking. Customers may not change their booking type after the service has begun without proper notice to Dartford Clean. Dartford Clean does not offer custom-price bookings. A booking may only be a Residential Cleaning, First Time Cleaning, Move In/Out Cleaning, Hourly Cleaning, Organisation or Home Concierge Service. All services are adjusted to one of these types offered. Dartford Clean’s cleaners are not able to make adjustments to a customer’s cleaning service type during the clean. All cleaning adjustments must be made to Dartford Clean by email, text message or phone call, and changes to a booking are subject to approval by Dartford Clean.

For hourly service where the customer is present during the cleaning, any extra time spent by the cleaners in the home will be billed to the customer. It is the customer’s responsibility to terminate the cleaning service at the end of the billable hours to avoid being charged for more time. If a customer wishes to add extra services or time to an hourly service, Dartford Clean must be contacted by email, text or phone call. If a customer believes that Dartford Clean’s cleaners are not working efficiently enough, the customer must communicate such concerns to Dartford Clean prior to the end of the hourly service.

For hourly service where the customer is not present, Dartford Clean will communicate with the customer when the hourly service is completed. If more cleaning is required, the customer will be notified. It is the customer’s responsibility to provide sufficient hours to complete the required cleaning of their property. Where insufficient hours are provided, only the priority areas of the home will be cleaned and the customer will be notified. Our 24-hour clean guarantee for hourly cleans is limited only to the time it takes to fix any missed areas; the guarantee does not mean the cleaners will spend an equal number of hours to the initial hours booked. Customers must express their concerns to the cleaners while the cleaners are still present at the home.

Cleaning Approvals

Customers may confirm their satisfaction with a cleaning service in a few ways: (1) by voice or phone; (2) by replying to our emails; (3) by text message. All of these are acceptable ways for us to acknowledge a customer’s approval of the cleaning work. Once approval is received, Dartford Clean reserves the right to deny a re-clean request. It is the customer’s responsibility to ensure that all non-voice communication to Dartford Clean is received, acknowledged and made within 24 hours of the initial clean. Dartford Clean reserves the right to deny complaints made more than 24 hours after the initial clean, as per our policy. Customers who request to review our cleaning service but do not show up within 10 minutes of the team’s departure will be subject to additional charges accrued while the team waits. Customers will be charged for waiting time over 10 minutes, up to a maximum of 1 hour, at which point the cleaning team may vacate the home.

Teams

Our cleaners work in teams of one, two or more depending on the size of the job. A team leader may be assigned to your home. We make every effort to keep the same team leader/team assigned to your home, but we cannot guarantee this. Several factors — including illness, promotions, other clients and scheduling — may result in a change of cleaners on a team.

Conduct

Our cleaners will be respectful while in your home. They will not perform tasks outside of their job, such as smoking, eating or drinking, watching TV, playing video games, helping customers with tasks outside the cleaning plan, or answering the telephone or doorbell. Our job is to give you the best home cleaning experience. Dartford Clean is not a grout specialist, wall specialist, tile/renovation specialist, or any type of specialist outside of general house cleaning, and will not accept tasks outside our scope of work. Customers requiring such tasks must call a specialist.

Pets Escaping From the Home

Neither Dartford Clean nor its cleaners are responsible for pets that “escape” when our cleaners are entering or exiting your home. If your pet will be roaming free during the clean, please let us know in advance so that the cleaners can be on alert when they open doors. Our cleaners will close doors as soon as they enter and exit your home and will not leave doors open for long periods.

Equipment and Supplies

We provide our own cleaning supplies and equipment, including vacuums, mops and cleaning products. If you have a specific product you would like us to use, please call our office prior to your service date. Our teams come with their own vacuum, but depending on the condition of a customer’s home, Dartford Clean may require the customer to make a vacuum cleaner available. This is to ensure the safety of other customers, as well as our teams, as vacuum cleaners can carry dander and other materials to which some customers may be sensitive.

Arrival Time

Your scheduled cleaning time has an arrival window of +/- 1 hour. This allows our cleaners to get through traffic and any other delays they may experience. Any delays beyond this will be communicated to you prior to service.

Scheduling — Price & Schedule Changes

The price for your recurring service is based on how frequently you request a cleaning service. Our service frequencies are:

• Weekly: Once a week
• Fortnightly: Every 2 weeks, but no more than 3 weeks since the last cleaning
• Monthly: Every 4 weeks, but no more than 5 weeks since the last cleaning

Rescheduling your cleaning may result in the cost of your service being less than, more than, or the same as your last cleaning. Accommodations will be made when the home is not occupied, and the customer may contact us to make arrangements.

• Example 1: A fortnightly client who “skips” a cleaning creates a four-week interval between visits, and the applicable (higher) monthly rate will apply to the next cleaning.
• Example 2: A fortnightly client who requests an additional cleaning in between scheduled visits would be charged the applicable (lower) weekly rate for the next two cleanings, as there will be a one-week interval between them.

Cleaning Fee Adjustments

Dartford Clean may re-evaluate service rates based on the time required to perform our services to meet the client’s needs, Dartford Clean’s standards and the client’s satisfaction. Clients are required to disclose the true state of the home to be cleaned. Clients will be contacted if there are large discrepancies prior to the service being offered. Dartford Clean reserves the right to adjust prices if the true state of the home or home size is not disclosed prior to booking. Dartford Clean also reserves the right to adjust its prices as shown on the website before or after a customer has booked; all price changes do not affect previously booked services. Dartford Clean regularly reviews its prices to ensure they are in line with current market rates. Recurring services may not be affected by price changes; however, Dartford Clean may contact recurring clients to discuss large discrepancies in price changes for future work.

Working at Heights

Dartford Clean and its cleaners do not work at heights above 2 ladder rungs. Any cleaning that requires using a ladder more than 2 steps up will not be conducted by the cleaners. To ensure proper health and safety, Dartford Clean will decline working at heights.

We may monitor the actual cleaning time for the first two months and occasionally thereafter. We will contact you to discuss possible price or service revisions if the cleaning time differs significantly from the original price quoted. Dartford Clean reserves the right to include appropriate fees in a client’s cleaning quote where there are discrepancies not previously disclosed, such as pets in the home. Homes with pets must be disclosed at the time of booking so that a pet fee can be applied.

Payment Policy

Payment is due in full when booking a schedule online.

• Payments accepted: credit and debit cards (Mastercard, Visa) and bank transfer. Cash payments are not accepted by Dartford Clean by default. Customers wishing to pay by cash must contact Dartford Clean prior to booking. No booking date shall be held for a customer without card or payment details in our system.

Late Cancellation

A late cancellation fee of £50 will be charged unless notification of a change is made more than 24 hours prior to the service date and time. All notifications must be made by calling our office or by email/text. Telling the cleaning team when they are in your home is not considered notification.

Rescheduling

A customer may reschedule a service more than 24 hours before the service appointment time. A rescheduled service can be cancelled at any time for the £50 cancellation fee, or rescheduled to a later date free of charge.

Lockout / Inaccessibility

Dartford Clean will make every effort to accommodate customers in the event of a lockout where our cleaners cannot gain entry to the home. Lockouts can be rescheduled to another date. For cancellations during a lockout, there will be a £50 cancellation fee for homes within our standard service area, and for homes outside our standard service area there will be a £50 cancellation fee plus a travel fee.

Charges

If it is necessary for you to change, cancel or skip your regular cleaning day, we appreciate at least 2 business days’ notice. If you do not notify our office and upon arrival we cannot enter your home, we will charge a full-price lockout fee to cover our expenses. Our team’s daily pay is based on the homes scheduled; when you skip on short notice or lock out the team, you prevent Dartford Clean from servicing other clients during that time block.

Should you at any time require a change or modification of the cleaning detail or instructions, or wish to change the cleaning schedule or frequency, a call to our office is the surest way to accomplish this. The cleaning team is instructed to follow the instructions as they appear on their personalised work order, which reflects the information agreed at booking. Additional requests or work given to the team at the time of cleaning that was not agreed with our office cannot be honoured. All additional tasks must be added to your cleaning plan during booking, or by contacting our office.

Security Alarms

If your home is equipped with a security system, please ensure it is in the “off” position, or inform our office of the codes and input sequence before your scheduled cleaning. Please notify our office if this code changes.

Cancellations by Dartford Clean

Dartford Clean reserves the right to suspend or cancel a booking if there are problems with access to the home, water or electricity supplies, or difficulties working around other contractors and/or service providers, as well as interference from any party. The client will still be held liable for up to 50% of the cost of the agreed service.

Accidents & Theft

The client is responsible for securing cash, jewellery and any other items of value. If you have valuables or heirlooms, it would be helpful for them to be put away to avoid accidents. Although not common, from time to time something may be broken. Our personnel are instructed to call our office at once if anything is broken and to leave you a note advising you of the accident.

In the event an item is damaged or broken by our team, we reserve the option to repair or replace the item. You must report the incident within 24 hours of service. The client must be present at the end of the cleaning and must inspect the home before the cleaners’ departure. Any damage should be brought to our attention right away. Once the cleaners leave, they are no longer liable for any damage where we cannot verify the source.

A monetary value for “one-of-a-kind” items must be demonstrated in order for a settlement to be determined. We cannot be responsible for wall hangings attached with anything other than proper picture hooks — no straight pins, thread, etc. Dartford Clean and its cleaners will make every effort to ensure that hanging frames are not damaged when dusting. Customers are responsible for using proper hanging techniques for their home décor.

If a client suspects theft, or actual theft has taken place, it is the client’s responsibility to report the incident to the Dartford Clean office. The client will lay a charge of theft, if actual theft has taken place, and follow through to the point of prosecution. Dartford Clean is indemnified against any claim.

Holidays

The only holidays observed by our company are New Year’s Day, Good Friday, Easter Monday, Early May Bank Holiday, Spring Bank Holiday, Summer Bank Holiday, Christmas Day and Boxing Day. Regular cleaning will be offered on all other days. Should your regular cleaning fall on one of these days, our office will contact you approximately 1–2 weeks beforehand to reschedule. If you wish to reschedule a cleaning that falls on another day, please call the office at least 2 business days in advance to avoid a late cancellation fee.

Clutter

The cleaning will be far more satisfactory if the team does not have a great deal of clutter to contend with. Desks with a large amount of paperwork, for instance, may not be cleaned. Dartford Clean cleaners may try to organise cluttered workspaces to the best of their ability to ensure the cleaning is done satisfactorily.

Laundry Service

Customers who request a laundry service agree that Dartford Clean shall not be responsible for damage to washers, dryers or the clothes being washed. Every customer requesting laundry service agrees that clothes in the wash may experience discolouration, shrinking, slackening or other unexpected outcomes. It is each customer’s responsibility to provide appropriate guidance to the cleaner regarding laundry. Dartford Clean is not liable for any damage resulting from the use of our services, including laundry service.

Pets

If you have pets, our cleaners appreciate it when they are secured and that you pick up after them. We do not clean litter boxes or urine/faeces from the floor.

Health & Safety

Dartford Clean reserves the right to refuse a job on grounds of health and safety, or any work outside the scope of our insurance policy.

Quality Control

Our quality control consists of home inspections and phone calls. A supervisor may enter your home after our cleaning team has finished. They may call you at home or work. We believe that inspections and client contact are the best way to help exceed your expectations and improve our standards. You may also benefit from a satisfaction survey. We appreciate your feedback.

Stain Removal

Dartford Clean will do its best to ensure all stains are removed during cleaning. However, there are long-term stains that may be difficult to remove within the required cleaning time — such as stains in the oven, on walls, or in other parts of the home. In such cases, Dartford Clean will advise customers to decide what is an acceptable standard for that portion of the home.

Before and After Photos

Dartford Clean takes before-and-after photos of completed cleaning jobs. These photos may be used for marketing and as proof of work completed. This reduces discrepancies in expectations and helps Dartford Clean monitor its cleaning quality and integrity. The before-and-after photos taken will be the property of Dartford Clean, and we will not disclose the cleaning location or reveal parts of the home that may indicate the customer’s personal information. Customers who are not comfortable with photos may express their concerns to Dartford Clean by calling or emailing our office.

Wall Washing / Wall Spot Cleaning

Customers who book wall washing or wall spot cleaning agree that Dartford Clean shall not be responsible for any damage to the walls during cleaning. Several factors may lead to wall damage during cleaning, and some pre-existing conditions may already be present before the service. Dartford Clean reserves the right to refuse wall service, or any other cleaning service, on grounds of health and safety or for other reasons pertaining to its ability to properly perform the job. A customer’s wall spot cleaning may be switched to wall washing if the stains cover the wall rather than being spotted; in such a case, Dartford Clean will contact the customer to discuss a service alternative, alternate date, and price.

Hoarding

Homes where hoarding has taken place require special attention. If the home was booked as a standard, first time or move in/out clean prior to arrival, Dartford Clean shall convert the booking to our hourly rate (charged per hour, per cleaner — rate to be confirmed). All such situations can only be cleaned at an hourly rate, because Dartford Clean cannot know how many hours it may take. Estimates will be provided ahead of the appointment.

Extra Work

Please call us in advance for special requests (e.g. after-construction cleaning, refrigerator cleaning, garage, extra rooms, or any extras listed on our website) so we can schedule the time needed. We will provide an estimate over the phone; however, we reserve the right to adjust the quote after the job is completed. A customer may request additional work provided they contact Dartford Clean by phone or email prior to the service time.

Items We Cannot Clean / Do

We have instructed our staff to leave certain items untouched, such as items or areas containing any body fluids or excretions, and litter boxes. If your pet has an accident or vomits, it is your responsibility to clean it up; our teams are advised to clean around these areas. Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your home. If ants, roaches, fleas, etc. are encountered, Dartford Clean cleaners will not clean or vacuum the area.

We will leave you a note or call you regarding the problem. We do not clean inside curio cabinets. If there are other items you prefer we not clean or handle, please call the office and we will arrange to avoid them. Our staff cannot climb higher than a step stool (one to two rungs on a ladder), work on the outside of your home, move furniture that contains electronics, lift objects over 20 pounds, prepare meals, provide any pet- or children-related services, or empty nappy bins.

Hiring of a Dartford Clean Team Member

Our team members have signed a non-compete agreement with Dartford Clean. They are prohibited from soliciting business from any client on their own behalf, or on behalf of any third party, during their contract with Dartford Clean or for 2 years following termination, without written approval from Dartford Clean. You agree not to hire past or present team members of Dartford Clean for a period of not less than 2 years from the date the team member last worked for Dartford Clean. A great deal of time and resources are put into selecting the best team.

In the event you feel you must hire a team member of Dartford Clean in spite of this agreement, a placement fee equivalent to 20% of the team member’s annual take-home pay is due immediately upon employment of the past/present team member, regardless of whether the employment is regular or on a contract basis. Please contact Dartford Clean to discuss this process.

Tips

Tips are appreciated by your cleaning team but not required. A recommended tip is 10–15% of your total cleaning fee. Tips can be left as cash for the cleaning team, or we can add them to your card payment. We pay our team members one hundred percent of what you tip them.

Behind Appliances Cleaning

Behind appliances such as ovens, fridges, washers and dryers cannot be cleaned if the appliances are not moved prior to our cleaners arriving. Behind appliances will not be cleaned on a standard or first time clean; these are only applicable to move-out cleans. Behind furniture may not be cleaned if moving the furniture would pose a risk to our cleaners, the homeowners, or the furniture. During first time cleans, if a customer requires behind-furniture cleaning, the furniture must be moved prior to our cleaners’ arrival.

Inside ovens, refrigerators, cabinets, etc.: customers requesting inside-oven, inside-fridge or inside-cabinet cleaning are required to have such places empty before our cleaners arrive. Our move-in/move-out cleaning requires that the customer’s home be empty before the cleaning service begins.

Keys / Access

Please make arrangements for your home to be accessible to us. Your scheduled cleaning time may change due to several factors, including traffic, but we will make every effort to be at your home within an hour of your scheduled cleaning time. Please let us know how our cleaners may access your home, whether by keycode, drop box, etc. If a customer forgets to leave us a way to enter the home, we will reschedule the cleaning for another day at the client’s convenience. Refunds are not given for cleanings where the cleaners were unable to access the home, but we will gladly reschedule.

Personal Information

Calls made to or received from Dartford Clean may be recorded for quality and training purposes. Dartford Clean will never share your information or call data with third-party companies or services without prior consent, unless required by law. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Office Hours

Our office is open Monday to Sunday, 8:00am to 6:00pm. We offer after-hours customer service through our website’s chat box; please visit our website and chat with a representative. Please note that Dartford Clean reserves the right to adjust chat customer service hours based on business needs. Customers may also leave a voicemail on our business phone number.

Insured

We strive to be the most convenient way to clean your home, and our company carries insurance in providing our services.

Disclaimer of Warranties

THE COMPANY MAKES NO REPRESENTATION, WARRANTY OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE OR SOFTWARE. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE OR SOFTWARE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE OR SOFTWARE (INCLUDING ANY CLEANING SERVICES) WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, (E) ERRORS OR DEFECTS WILL BE CORRECTED, OR (F) THE SERVICE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICE AND SOFTWARE IS PROVIDED ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud; nor does it affect your statutory rights as a consumer under the Consumer Rights Act 2015.

Network Delays

THE COMPANY’S SERVICE AND SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. THE COMPANY IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.

Limitation of Liability

TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. The above limitations do not apply to liability that cannot be excluded or limited under English law, including liability for death or personal injury caused by negligence, fraud, or a breach of your non-excludable statutory rights.

These Terms and any dispute between you and Dartford Clean shall be governed by the laws of England and Wales.

Dispute Resolution

In the event of a dispute, we encourage you to contact us first so we can try to resolve the matter directly. Any claim or controversy arising out of, or relating to, these terms or the services that cannot be resolved between the parties shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these terms affects your statutory rights as a consumer.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter, you should consult an appropriate professional.

General

No joint venture, partnership, employment or agency relationship exists between you, the Company or any third-party provider as a result of this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, that provision shall be struck out and the remaining provisions shall be enforced to the fullest extent under law. The failure of the Company to enforce any right or provision shall not constitute a waiver unless acknowledged and agreed by the Company in writing. This Agreement comprises the entire agreement between you and the Company and supersedes all prior negotiations, discussions or agreements regarding its subject matter.

Other Parties

You accept that the Company has an interest in limiting the personal liability of its owner(s), officers, employees and contractors. To the extent permitted by law, you agree not to bring any claim personally against the Company’s owner(s), officers or employees in respect of any losses you suffer in connection with the Service. The limitations of warranties and liability set out in this Agreement will protect the Company’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors, as well as the Company.

By using the Service, you agree that: you will only use the Service for lawful purposes; you will not use it for sending or storing any unlawful material or for fraudulent purposes; you will not use it to cause nuisance, annoyance or inconvenience; you will not impair the proper operation of the network; you will not attempt to harm the Service in any way; you will not copy or distribute the site or other content without written permission from the Company; you will only use the site for your own use and will not resell it; you will keep your account password and any identification secure and confidential; you will provide whatever proof of identity the Company may reasonably request; and you will only use an access point or data account you are authorised to use.

Termination

The Company reserves the right to (i) modify or discontinue, temporarily or permanently, the Service (or any part of it), and (ii) refuse any and all current and future use of the Service, or suspend or terminate your account, for any reasonable cause, including where the Company believes you have violated this Agreement. The Company shall not be liable to you or any third party for any modification, suspension or discontinuation of the Service. The Company will use good-faith efforts to contact you before any suspension or termination.

By visiting this website and booking a service with us, either online or over the phone, you agree to the terms and conditions set out herein.

Last updated: 05.06.26. Dartford Clean, Dartford, Kent.